RETURNS & EXCHANGES
• What is the Exchange policy on R.G Kurtis?
As a company policy we do not provide refund/return on any product once sold Unless They Are Damaged/Defected (PARCEL OPENING VIDEO IS COMPULSORY FOR ANY CLAIMS).

Inspite of taking utmost care while delivering the right product for you, we understand that sometimes the product may have some damage. In such a case, please read up the Return/Exchange policy as below:

  1. We strictly do not have any returns/exchange/cancellation/refund on any products once an order is placed.
  2. Also, there is no returns/exchange/cancellation/refund in case of size issues. Hence it is always advisable to order one size up.
  3. Returns and exchange is entertained only in case of damage.
  4. No exchange without parcel opening video (clearly showing the damage)
  5. Pls contact us on +91 9051254021 in case of any damage within 24 hours of receipt of parcel with the parcel opening video.
  6. In case of valid claim of damage, we will ship the replacement product. However, if the same product is not available, the customer can order another product. Refunds would not be given in any instance.
  7. Also, this being online sales, there may be slight variations in the colour/finish/fabric depending on the screen resolution of your devices and also the camera lights. No returns/exchange/cancellation/refund will be entertained in such cases.

Return: We humbly don’t take returns on items sold once.

Why my exchange is not accepted?
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
• Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.
• Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
• 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
• We have made every effort to display the colours of our products that appear on R.G Kurtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.